138 Williams Road
Wangaratta VIC 3677

Phone: 03 5721 4214
Fax: 03 5721 9777

Please contact us
at any time


Have Your Say

Your feedback is vitally important to us and assists us in providing quality care and services to our residents, their families and carers.

All feedback will be treated confidentially. Should you wish us to respond you are invited to provide your name and contact details.

Thank you.



Note: You may choose to remain anonymous in which case we will be unable to contact you to provide feedback.

Are you lodging this form on behalf of a resident? YESNO

If yes, has the resident given their permission for you to do so? YESNO

Are you a: ResidentStaff MemberFamily MemberRepresentativeFriendOther

Please indicate the location relevant to your feedback: McCall HouseAnderson HouseRaynor HouseGibson HouseMcDonald House

Is this a: ComplimentSuggestionComplaint

Please send your completed form. Confidentiality will be maintained.

We appreciate the opportunity to resolve any complaints internally in the first instance, however, if you wish to raise a complaint externally, please contact the Aged Care Complaints Commissioner on 1800 550 552 (free) or complete an online complaints form at