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St. John’s Village introduce ‘person centred care’ …putting people at the centre of their care

St Johns Care Services and Quality Management

The Board of St. John’s Village have chosen to move from a focus on patient management to a philosophy of care that is ‘person centred’ – embracing an individual’s physical and mental care as well as fulfilling their social and spiritual needs.

‘Person Centred Care’ is a way of thinking and doing things that sees the people using health and social services as equal partners in planning, developing and monitoring care to make sure it meets their needs. This means putting people and their families at the centre of decisions and seeing them as experts, working alongside professionals to get the best outcome.

“Working with resident’s Team Leaders across our facility we will now be able to deliver real person centred care from the same carers every day”, Kym Durance, Care Services Manager.

Best practice residential aged care facilities like St. John’s are adopting a new paradigm for long-term care that is part of a culture change that accepts person centred care as the guiding and defining standard of practice.

The concept of person centred care is not just about giving people whatever they want or providing information. It is about considering people’s desires, values, family situations, social circumstances and lifestyles; seeing the person as an individual, and working together to develop appropriate solutions.

Board Chairman Bishop John Parkes explained that international research has found that person centred care can have a huge impact on the quality of care provided. It has been shown that in the majority of instances it will:

  • Improve the experience people have of care and help them feel more satisfied
  • Encourage people to lead a more healthy lifestyle, such as exercising or eating healthily
  • Encourage people to be more involved in decisions about their care so they get services and support that are appropriate for their needs
  • Impact on people’s health outcomes, such as their blood pressure
  • Improve how confident and satisfied professionals themselves feel about the care provided
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